Terms and Conditions

Please read carefully before completing the Reservation Form

RATES/PAYMENTS (as of June 2024)

Our room rates are £20 per day for one cat on a room only basis. The second or subsequent cats (up to 4 per room) are £10.00 each.
The total price is payable on the day of arrival.
Charges are per day and include arrival and departure days whatever the time.
Minimum of a 3 day stay ( Minimum of a 5 day stay over Christmas), at a higher rate of £21.50 per cat
A £50.00 per cat non-refundable and non-transferable deposit/booking fee is required to secure your reservation, unless the arrival date is within 7 days when full payment is necessary. (Please note that this deposit only applies to the dates entered on the reservation form – if the dates change then another reservation form and deposit will be required). The deposit is non-refundable but will be credited against the final invoice.
Your reservation is not confirmed until you receive a text or email from us confirming the guest reservation and that your deposit has been paid.
Payments can be made by Cash or BACS. We do not accept Credit Cards or Debit Cards. Cheques are accepted for deposits but not for final payments. Please make payments out to ‘Catisfaction Cat Hotel’. Sort Code: 20-97-01, Account number: 90008052 using your cats name as a reference.
A minimum of 7 days notice before the arrival date is required for cancellation or amendments to the booking details otherwise the full amount of the original booking/invoice will be payable.

HEALTH and non-collection.

A condition of boarding is that your cat is in a fit and healthy condition with no fleas. Your cat must have had their annual vaccinations/boosters at least 2 weeks before arrival and please ensure that the vaccination cards accompany them on arrival. (If your cat is not currently up-to-date with the annual vaccinations then remember to allow 5 weeks for the course to become effective – make sure that they have had their second jab a minimum of 2 weeks before the arrival date).
To avoid any dietary and feeding problems please bring with you food for the duration of your cats stay.
In the unlikely event of your cat showing signs of illness during its stay with us we will endeavour to contact you or your emergency contact to discuss the situation. If necessary, we will take your cat to your vet (if within a 5 mile radius) otherwise our own vet will be used. Any fees due will be payable on collection of your cat.
All cats are left entirely at the owners risk and we accept no liability for illness, loss or death during their stay.
If cats are not collected within 3 days of the departure date and no communication is received from the owner, a decision on re-homing, will be made at our discretion.

RESERVATION FORM

Prior to completing the reservation form please check availability of dates with us by telephone or email. Your booking is not confirmed until you receive a text or email from us confirming the guest booking and that your deposit has been paid.

Please download the reservation form and after reading our Terms and Conditions above, fill in all the sections and email or post the completed form back to us along with payment of a £45.00 deposit/Booking Fee. (or full payment if the arrival date is within 7 days).

You can email the form back to us and pay the £45.00 deposit by bank transfer directly into our account (Catisfaction Cat Hotel. Sort Code: 20-97-01 Account Number: 90008052 using your cat’s name as a reference). Or post the completed booking form along with a cheque for the £45.00 deposit to Catisfaction Cat Hotel, 19 Leafy Lane, Whiteley, PO15 7HL.

WHAT TO BRING

All cats must be brought in a suitable carry case. We would suggest to bring their own bed or blanket/favourite toy/treats they like/brush/your item of clothing. Please remove your cat's collar before they arrive for safety reasons.

FOOD & DIET

Please bring sufficient food for the duration of your cats stay. This will help your cat settle and avoid any problems your cat may have in adapting to a new diet.

PRIVACY NOTICE

The contact information you provide us with will never be shared with a third party.